Terms and Conditions for Landscaping Stratford Services

These Terms and Conditions apply to all landscaping Stratford services provided by us to residential and commercial clients. By making a booking, you agree to be bound by the terms set out below. Please read them carefully before instructing any work. These conditions are designed to create a clear understanding of the booking process, payment arrangements, cancellation rights, liability limits, waste handling requirements, and the law that applies to this agreement.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider delivering landscaping and related outdoor works. References to “you” and “the client” mean the person, company, or organisation requesting the service. The expressions landscaping Stratford, Stratford landscaping services, and landscaping in Stratford are used to describe the work covered by these terms and do not create any separate contract or promise beyond this document.

These terms apply whether the project is a one-off garden improvement, regular grounds maintenance, soft landscaping, hard landscaping, turfing, planting, clearing, or another agreed outdoor service. If any special condition is agreed in writing for a particular job, that special condition will apply only to the extent stated and will not affect the remainder of these terms unless expressly confirmed.

1. Booking Process

All bookings for Stratford landscaping services must be confirmed in advance. A booking may begin with an enquiry, a site visit, a quotation, or a preliminary discussion of the works required. Any quotation we provide is normally based on the information available at the time, including the size of the area, site access, materials, labour required, waste volume, and any special conditions affecting the work.

Once you accept a quotation, you are making an offer for us to provide the services described in that quotation. A contract is formed only when we confirm acceptance of the booking in writing, by email, message, invoice acceptance, signed agreement, or another clear written record. We may refuse or decline a booking at our discretion where availability, safety, access, weather conditions, or other operational matters make it unsuitable to proceed.

2. Site Information and Client Responsibilities

You must ensure that the site information you provide is accurate and complete. This includes details about boundaries, ownership or permission to carry out works, underground services, restricted access, pets, drainage issues, conservation restrictions, or any hidden hazards. If the client supplies incorrect or incomplete information, we may revise the quotation, adjust the schedule, or suspend the work until matters are resolved.

You are responsible for obtaining any permissions, approvals, or consents required for the project, unless we have specifically agreed in writing to arrange them. This includes permission from landlords, freeholders, neighbours, managing agents, or relevant authorities where needed. We are entitled to rely on the instructions provided by the person placing the booking and are not required to verify ownership or legal authority unless agreed otherwise.

If the site is not ready on the agreed date, or if access is restricted due to vehicles, locked gates, unsafe conditions, obstruction, or missing information, we may charge a reasonable waiting fee, rearrangement fee, or cancellation fee. Where the work cannot safely begin, we may leave the site and reschedule at our discretion.

3. Pricing and Payments

Prices may be fixed, estimated, or based on time and materials depending on the nature of the landscaping Stratford project. Unless stated otherwise, all prices are exclusive of VAT, disposal charges, specialist materials, and any unforeseen additional work. Any estimate is prepared using the information available and may change if the scope of work changes, hidden issues are discovered, or additional materials or labour become necessary.

Invoices must be paid by the due date stated on the invoice or quotation. Unless another payment arrangement is confirmed in writing, full payment is due immediately upon completion of the work. For larger projects, we may require a deposit, staged payments, or advance payment for materials. Deposits are usually non-refundable where they have been used to secure labour, materials, plant hire, or scheduled time.

Failure to make payment on time may result in the suspension of future services, the recovery of debt collection costs, interest, or other reasonable expenses permitted by law. Title to any supplied materials may remain with us until payment is received in full, where permitted by law. We reserve the right to retain ownership rights over materials that have not been fully paid for, subject to applicable legal restrictions.

4. Changes to Scope of Work

During landscaping Stratford works, you may request changes to the original specification. Any change may affect the price, timescale, materials, waste volume, or labour required. We are not obliged to carry out additional work unless we agree it in writing or otherwise confirm that the revised scope can be completed safely and within a reasonable timeframe.

If we identify a need for additional works, such as removal of hidden roots, repair of damaged edges, correction of drainage issues, or replacement of unsuitable soil or materials, we will normally notify you before proceeding where reasonably possible. Where urgent action is required to prevent damage, injury, or delay, we may take appropriate steps and charge fairly for the extra work carried out.

5. Cancellations and Rescheduling

You may cancel or reschedule a booking by giving notice as early as possible. If you cancel with sufficient notice, we may, at our discretion, waive any charge or apply only a reasonable administration fee. If you cancel after materials have been ordered, labour has been scheduled, or a site visit has been completed, we may charge for our costs and losses reasonably incurred.

Cancellations made close to the scheduled start date may attract a charge reflecting our wasted time, travel, and preparation. If we arrive on site and cannot start due to circumstances within your control, this may be treated as a late cancellation. For larger landscaping in Stratford projects, deposits may be retained in whole or in part where cancellation causes unavoidable loss.

We may also reschedule or postpone work if weather, ground conditions, safety concerns, supplier delays, or events beyond our control make it impractical or unsafe to proceed. In such cases, we will usually agree a new date with you. We are not responsible for indirect loss caused by a change of date where the postponement is reasonable and necessary.

6. Materials, Plant, and Subcontractors

Where we supply plants, turf, stone, timber, aggregates, or other materials, reasonable variations in colour, size, texture, or appearance may occur and are not considered a defect unless the variation is material and outside ordinary trade tolerance. Natural products may change over time due to weather, irrigation, soil conditions, or normal wear. We cannot guarantee that living materials will remain in perfect condition unless a separate written maintenance agreement provides otherwise.

We may use subcontractors, specialist trades, or hired equipment to deliver parts of the service. This does not reduce our responsibility to manage the work reasonably, but we remain entitled to organise the project in the most efficient way. Any subcontractor engaged by us will be selected with reasonable care and expected to comply with applicable safety and quality standards.

7. Waste Removal and Environmental Compliance

All waste arising from landscaping Stratford services must be handled in accordance with waste management law and environmental rules. Unless stated otherwise, our quotation will specify whether green waste, soil, rubble, timber, or mixed waste is to be removed by us or left on site. You must not assume that waste removal is included unless it is clearly confirmed in writing.

Where we remove waste, we may transfer it only to an authorised facility or licensed waste carrier as required by applicable regulations. We will take reasonable steps to sort, recycle, or dispose of waste responsibly. The client must not ask us to dispose of hazardous, contaminated, or illegal materials unless such handling has been specifically agreed and we are legally permitted to do so. If such materials are discovered, we may suspend the work and charge for any necessary safe handling or specialist disposal.

Waste left behind by third parties, previous contractors, or unknown sources is not automatically included within our service. If we are instructed to remove additional waste not visible at the time of quotation, the cost may be revised. We are entitled to refuse removal of waste that is unsafe, improperly bagged, too heavy, prohibited, or likely to breach regulations.

8. Liability and Limitations

We will carry out landscaping Stratford work with reasonable care and skill. However, we are not liable for loss or damage arising from information supplied by the client that is false, incomplete, or misleading. We are also not responsible for issues caused by hidden defects, underground utilities not marked or disclosed, subsidence, unstable structures, pre-existing poor workmanship, or natural events beyond our reasonable control.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, our total liability for any claim arising from a booking will generally be limited to the amount paid or payable for the specific service giving rise to the claim, unless the law requires otherwise.

We are not liable for indirect or consequential losses such as loss of profit, loss of business, loss of enjoyment, or delay caused by factors outside our control. If a claim arises, you must notify us within a reasonable time and give us an opportunity to inspect the issue and, where appropriate, rectify it. We may choose to repair, replace, re-perform, or refund part of the service where doing so is reasonable and lawful.

9. Client Property and Site Safety

You are responsible for removing fragile items, ornaments, outdoor furniture, toys, pets, and other belongings from work areas unless we specifically agree to move them. We do not accept responsibility for items left in the working area where reasonable steps would normally be expected from the client to protect them. If we agree to move items, we will do so with reasonable care, but at your risk unless otherwise stated in writing.

The client must keep the site reasonably safe for our team, subcontractors, and visitors. This includes alerting us to trip hazards, overhead obstructions, unsecured animals, aggressive behaviour, and the location of children or members of the public who may enter the area. We may stop work if we believe the site has become unsafe or if continued work could expose anyone to unnecessary risk.

10. Warranty and Defects

Any remedy for defective workmanship is limited to re-performing the relevant work or making a reasonable price adjustment at our discretion, provided the issue is reported promptly and has not been caused by misuse, weather, lack of maintenance, or third-party interference. Natural settling, shrinkage, seasonal change, and ordinary wear are not defects unless they result from poor workmanship beyond normal trade expectations.

11. Force Majeure

We are not in breach of contract where delay or failure to perform is caused by events outside our reasonable control, including severe weather, flooding, fire, accident, illness, supply chain disruption, transport failure, strikes, utility interruptions, or legal restrictions. In such cases, we will make reasonable efforts to resume the services as soon as practicable.

12. Termination

We may terminate or suspend a booking if you fail to pay, provide access, cooperate reasonably, or comply with these terms. We may also terminate where continuing would pose a health and safety risk or where the relationship has broken down to the extent that performance is no longer practical. If termination occurs, you must pay for work completed, costs incurred, and any materials ordered specifically for your project, unless the law says otherwise.

Any delay in enforcing a right under these terms does not mean that right has been waived. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in full force to the extent permitted by law.

13. Governing Law

These terms and any dispute or claim arising from or in connection with them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where another forum is required by applicable consumer law or other mandatory legal rule.

14. Entire Agreement

These Terms and Conditions form the entire agreement between the parties in relation to the landscaping Stratford services described, except for any written variation expressly agreed by both parties. No statement made before the contract is formed will override these terms unless it is set out in writing and clearly intended to do so. By proceeding with a booking, you confirm that you understand and accept these conditions.